QGR (“QGR”, “we”, or “us”) is committed to protecting the privacy of our customers, and we take our data protection responsibilities with the utmost seriousness.

This Privacy Notice describes how QGR collects and processes your personal information through the QGR websites and applications that are referenced in this Privacy Notice. QGR refers to an ecosystem comprising QGR websites, mobile applications, clients, applets and other applications that are developed to offer QGR Services, and includes independently-operated platforms, websites and clients within the ecosystem (e.g., Binance’s Open Platform, Launchpad, Labs, Charity, QGR DEX, QGR X, JEX, and fiat gateways). “QGR Operators” refer to all parties that run QGR, including but not limited to legal persons, unincorporated organizations and teams that provide QGR Services and are responsible for such services. “QGR” as used in this Privacy Notice includes QGR Operators.

This Privacy Notice applies to all Personal Information processing activities carried out by us, across platforms, websites, and departments of QGR and QGR Operators.

To the extent that you are a customer or user of our services, this Privacy Notice applies together with any terms of business and other contractual documents, including but not limited to any agreements we may have with you.

To the extent that you are not a relevant stakeholder, customer, or user of our services, but are using our website, this Privacy Notice also applies to you together with our Cookie Notice.

This Notice should therefore be read together with our Cookie Notice, which provides further details on our use of cookies on the website.

What Personal Information do we collect and process?

Personal information is data that identifies an individual or relates to an identifiable individual. This includes information you provide to us, information which is collected about you automatically, and information we obtain from third parties.

Information you provide to us. To open an account and access our services, we'll ask you to provide us with some information about yourself. This information is either required by law ( e.g., to verify your identity and comply with “Know Your Customer” obligations), necessary to provide the requested services (e.g., you will need to provide your email address in order to open your account), or is relevant for certain specified purposes, described in greater detail below. In some cases, if we add services and features you may be asked to provide us with additional information.

Failure in providing the data required implies that QGR will not be able to offer you our services.

Information we collect from you automatically. To the extent permitted under the applicable law, we may collect certain types of information automatically, for example whenever you interact with us or use the services. This information helps us address customer support issues, improve the performance of our sites and services, maintain and or improve your user experience, and protect your account from fraud by detecting unauthorized access.

Our primary purpose in collecting personal information is to provide our services in a secure, efficient, and smooth way. We generally use your personal information to deliver, provide, operate, our services, and for content and advertising, and for loss prevention and anti-fraud purposes. Below you’ll find an explanation on how we use it.

Why does QGR process my Personal Information?

• Managing our contractual relationship with you. To create and maintain your account.
  This includes when we use your personal information to take and handle orders and process payments.
  The Type of Information processed is Personal Identification Information, Institutional Information, Contact Information, Financial Information. The consequences of not processing your personal information for such purposes is the inability to open an account with us or the termination of your account where one is already open.
• To maintain legal and regulatory compliance
  Most of our core services such as the exchange services are subject to strict and specific laws and regulations requiring us to collect, use and store certain personal information and process Personal Identification identity information and in some cases Sensitive Personal Data[(including biometrics) (as detailed in section I) For example to comply with our Know Your Customer (“KYC”) obligations under applicable laws and regulations, and in particular to comply with Anti-Money Laundering laws and regulations.
  The Type of Information processed is Personal Identification Information, Institutional Information, Sensitive and Biometric Personal Information, Government Identifiers, Contact Information, Financial Information. If you do not provide personal information required by law, you may be unable to open an account, or we may have to close your account where it is already opened.
• Communicate with you on service and transaction- related matters.
  We use your personal information to communicate with you in relation to QGR Services on administrative or account-related information. We will communicate with you to keep you updated about our Services for example, to inform you of relevant security issues, updates, or provide other transaction-related information. Without such communications, you may not be aware of important developments relating to your account that may affect how you can use our services. You may not opt-out of receiving critical service communications, such as emails or mobile notifications sent for legal or security purposes.
• To provide customer services:
  We process your personal information when you contact us in order to provide support with respect to questions, disputes, complaints, troubleshoot problems, etc.
  The Type of Information processed is Personal Identification Information, Institutional Information, Transactional Information, Communications, Contact Information, Financial Information, Browsing Information, Usage Data.
  Without processing your personal information for this purpose, we can’t respond to your requests.
• To promote safety, security, and integrity of our platform. We process your personal information in order to enhance security, monitor and verify identity or service access, combat malware or security risks and to comply with applicable security laws and regulations.
  We process your personal information to verify accounts and related activity, find and address violations of our Terms and Conditions, investigate suspicious activity, detect, prevent and combat unlawful behaviour, detect fraud, and maintain the integrity of our Services.
  The Type of Information processed is Personal Identification Information, Institutional Information, Transactional Information, Contact Information, Financial Information, Browsing Information, Usage Data.
  Without processing your personal information, we may not be able to ensure the security of our Services.
  We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of our Services.
• To promote safety, security, and integrity of our Services. Fraud prevention and detection and credit risks.
  The Type of Information processed is Personal Identification Information, Institutional Information, Transactional Information, Contact Information, Financial Information, Browsing Information, Usage Data. We process Personal Identification Information to prevent and detect, prevent and mitigate fraud and abuse of our services and in order to protect you against account compromise or funds loss and in order to ensure the security of our users, Binance services and others. We may also use scoring methods to assess and manage credit risks.
• To provide our services.
  We process your personal information to provide the services to you and process your orders. For example, when you want to use the exchange service on our platform, we ask for certain information such as your identification, contact information, and payment information.
  The Type of Information processed is Personal Identification Information, Institutional Information, Transactional Information, Contact Information, Financial Information, Browsing Information, Usage Data.
  We cannot provide you with services without such information.
• To improve our services.
  We process personal information to improve our services and for you to have a better user experience;
  The Type of Information processed is Personal Identification Information, Institutional Information, Transactional Information, Browsing Information, Usage Data.
  Processing is necessary for the purpose of the legitimate interest pursued by us to improve our services and enhance our user experience.
• To do research and innovate.
  We carry out surveys to learn more about your experience using our Services. We also use your information to support research and development and drive innovations of our Services and products. This information will also be used for Marketing purposes.
  Processing is necessary for the purpose of our legitimate interest to improve and run our Services through information obtained from these surveys.
• Recommendations and personalisation.
  We use your personal information to recommend features and services that might be of interest to you, identify your preferences, and personalise your experience with our services;
  Processing is necessary for the purpose of our legitimate interest to provide a personalised service to our customers.
  Processing is necessary for the performance of a contract of which you are a party.

How Secure is My Information?

We design our systems with your security and privacy in mind. We have appropriate security measures in place to prevent your information being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We work to protect the security of your personal information during transmission and while stored by using encryption protocols and softwares. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal information. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.
Our security procedures mean that we may ask you to verify your identity to protect you against unauthorised access to your account. We recommend using a unique password for your QGR account that is not utilized for other online accounts and to sign off when you finish using a shared computer.

What Rights Do I Have?

Subject to applicable law, as outlined below, you have a number of rights in relation to your privacy and the protection of your personal information. You have the right to request access to, correct, and delete your personal information, and to ask for data portability. You may also object to our processing of your personal information or ask that we restrict the processing of your personal information in certain instances. In addition, when you consent to our processing of your personal information for a specified purpose, you may withdraw your consent at any time. These rights may be limited in some situations - for example, where we can demonstrate we have a legal requirement to process your personal information.

• Right to access: you have the right to obtain confirmation that your personal information are processed and to obtain a copy of it as well as certain information related to its processing;
• Right to rectify: you can request the rectification of your personal information which are inaccurate, and also add to it. You can also change your personal information in your Account at any time.
• Right to delete: you can, in some cases, have your personal information deleted;
• Right to object: you can object, for reasons relating to your particular situation, to the processing of your personal information. For instance, you have the right to object where we rely on legitimate interest or where we process your data for direct marketing purposes;
• Right to restrict processing: You have the right, in certain cases, to temporarily restrict the processing of your personal information by us, provided there are valid grounds for doing so. We may continue to process your personal information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law;
• Right to portability: in some cases, you can ask to receive your personal information which you have provided to us in a structured, commonly used and machine-readable format, or, when this is possible, that we communicate your personal information on your behalf directly to another data controller;
• Right to withdraw your consent: for processing requiring your consent, you have the right to withdraw your consent at any time. Exercising this right does not affect the lawfulness of the processing based on the consent given before the withdrawal of the latter.